1. Policy of Handling Personal Information
1.1 Collecting Personal Information
We only collect the minimum amount of personal information needed to provide services. The personal information items collected may include name, address, email address, phone number, payment information, etc.
1.2 Purpose of using personal information
The collected personal information is used only for service improvement purposes, such as order processing, customer service provision, marketing and promotion guidance.
1.3 Personal Information Protection
We apply a security system to protect personal information, and thoroughly manage customers' personal information to prevent leakage.
1.4 Providing personal information to third parties
Customer's personal information is not provided to third parties unless required by law.
1.5 Customer Rights
The customer may request to inquire, modify, or delete personal information at any time. It will be processed immediately according to the customer's request.
1.6 Period of retention of personal information
Personal information will only be retained for the period required to provide the service, after which it will be safely destroyed.
2. Accessibility Indication Information
2.1 Ensure accessibility
Our website is designed to be convenient for all users, especially those with disabilities. The website is optimized to meet the Web Content Accessibility Guidelines (WCAG).
2.2 Supporting Auxiliary Technology
We support various auxiliary technologies such as screen readers and keyboard navigation. If you have any inconvenience while using it, please feel free to give us feedback and we will actively improve it.
2.3 Feedback
If you have any accessibility-related issues or improvements, please feel free to contact our customer support team. We are constantly working to improve the accessibility of the website.
3. Terms and Conditions of Use
3.1 Consent to Use
By accessing this website or using the Services, you are deemed to have agreed to these Terms and Conditions.
3.2 Account Management
Users are responsible for the accounts they have created and must securely manage their account information. Do not use or abuse other people's accounts.
3.3 Prohibited Matters
Illegal activities, acts that interfere with the normal operation of the site, and acts that infringe on the intellectual property rights of others are strictly prohibited.
3.4 Limitations of Liability
We are not responsible for any damages that may occur while using the website. Users must fully understand and use the matter before using the service.
3.5 Dispute Resolution
Disputes relating to the terms and conditions will be resolved by our jurisdiction court.
4. Refund Policy
4.1 Requirements for Refund Request
If the item is defective or delivered incorrectly, you can request a refund within 14 days of purchase. However, used or opened items may not be refundable.
4.2 Refund Procedure
Customers who wish to get a refund can contact Customer Support for instructions on the refund process. After the return, the refund will proceed after the confirmation process.
4.3 Time for refund
Your refund will be processed within seven days of your return.
4.4 Shipping cost
The shipping fee will not be refunded if the refund is made, and if the return is made due to the customer's reason, the shipping fee will be borne by the customer.
5. Shipping Policy
5.1 Shipping Method
We offer a variety of delivery methods, and the delivery time may vary depending on the shipping company.
5.2 Shipping cost
The shipping cost depends on the amount of your order, your destination, and the shipping method you choose. The shipping fee will be automatically calculated when you place an order.
5.3 Processing Time
After placing an order, the item is usually processed within 1-3 days and may vary depending on the product. Processing times may be delayed on weekends and holidays.
5.4 Delivery Period
Delivery time varies depending on the destination, and it usually takes 3-7 days. For international shipping, it may take additional time.
5.5 International Shipping
We support international shipping. Depending on the country of delivery, additional costs and taxes may be charged, which will be borne by the customer.